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Parent/Carer Support and FAQs

Please see below for frequently asked questions and further guidance.

No, the children should use their own account for Seesaw.  The family account is fantastic for family members and teachers to communicate, but students should use
their class account for home learning. Likewise, family members should not be using the children’s account.

There will always be a waiting time for the live lessons as the staff let the children in. If your screen says ‘someone will let you in shortly’ then this is normal and you will be able to access the lesson. If there are any other issues please send a message to the class teacher on Seesaw and we shall do our best to help resolve the problem.

Please contact the school office and we shall arrange to get your details sent out to you again.

Visit for Seesaw tutorials and resources related to COVID-19 and supporting remote learning.

If you would like to find out more about using Seesaw, please see this useful parent/carer guide here: