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Useful Information for Parents and Carers

Resolution of Concern

Before using the email address below please ensure that you have raised your concern with the Class Teacher and the Year Group Leader as per the process below, before using the email link to express a concern.

Resolution of Concerns – Procedure at Gordon Children’s Academy

  • We want to respond quickly to any concerns that you may have.
  • If you have a concern, the first person you should speak to is your child’s Class Teacher.
  • If it is not resolved at that stage, you may ask to speak to speak to the Year Group Leader.

 Year Group Leaders

Reception Year 1  Year 2  Year 3  Year 4  Year 5  Year 6
 Mrs Youseman Miss Lamb  Miss Lamb  Miss Shufflebotham  Miss Shufflebotham  Mr Strudwick-Long Mr Strudwick-Long
  • If things don’t get resolved at this level, or if it is a serious concern, you can ask to see a member of the SLT:
    • Miss Debnam – Assistant Headteacher/SENCo
    • Mrs Youseman – Assistant Headteacher
  • In the unlikely event that your issue is not resolved at this point, please ask to speak to:
    • Mr Mearhart – Deputy Headteacher
  • Should you wish to take it further please complete a ‘School Formal Complaint form’ and send FAO Mrs Chetty-Marston, Head of School.  You should receive acknowledgement within 3 working days and a response to your concern within 20 working days.
  • If you are dissatisfied with the Head of School’s response, the matter will be referred to the Mrs J Murphy, Executive Headteacher.
  • If on the rare occasion a concern is not resolved in this way, please complete a ‘Schools Complaint Review Request Form’ and send to The Governing Body (c/o Gordon children’s Academy).
  • If still not resolved, please write to Secretary of State for Education. Address available from the school office.